Introduction
The Senior Communications & Engagement Officer (Temporary opportunity up to 12 months) at Transport for NSW supports Sydney Trains’ Rollingstock and Engineering and Maintenance branches. Its programs include safety, legislation and policy projects. The role helps develop communication plans and publish content across several channels.
A useful application can explain how you took a complex issue and prepared messages for the people affected by it. The work also requires research and evaluation, so show how you decided what communication was needed and assessed the result. Include how you worked with stakeholders when priorities or risks changed.
Choose communications or engagement work that lets you explain the audience, approval process and outcome. The team hub is Macquarie Park and the employer expects 50% workplace presence. Read the role description, information pack and form before finalising the written application.
View the official job ad before preparing your documents.
In this guide
Role snapshot
| Detail | Role information |
|---|---|
| Role title | Senior Communications & Engagement Officer (Temporary opportunity up to 12 months) |
| Organisation | Transport For NSW |
| Location | Macquarie Park team hub, with 50% workplace presence expected |
| Job reference | 109551 |
| Work type | Fixed-term full-time, up to 12 months |
| Salary or remuneration | $121,175 to $135,716 |
| Closing date | Sunday 11 October 2026 at 11:59pm |
| Official job ad | View the official job ad |
Application requirements
For roles at Transport For NSW prepare a 2 page cover letter, but also log in and view the application form as there are specific capability questions not listed in the job ad.
Eligibility and work conditions
- Ability to meet the role’s 50% workplace-presence expectation at the Macquarie Park hub
Candidate evidence
Use the areas below to choose examples from your experience. They offer practical application guidance; read the role description for the employer’s full requirements and any official focus capabilities.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Targeted communication and engagement | Describe a communication plan you developed for a specific audience. Explain how it supported an organisational priority and how you coordinated delivery. |
| Writing, editing and proofreading across channels | Use a content example to show how you made information clear and consistent. Explain the checks you made for the audience, channel and brand requirements. |
| Research and evaluation | Describe the data or insights that informed a communication decision. Include how you measured success and what you changed after evaluating the result. |
| Priorities, risks and trusted advice | Explain advising stakeholders on a communication issue while managing competing work. Show how you identified a risk and supported a practical response. |
Application structure
Prepare a two-page cover letter as practical guidance for this Transport application. The application form can set additional capability questions and document limits. The outline helps you organise communication evidence before adapting it to the final instructions.
| Cover letter section | What to include |
|---|---|
| Opening | Connect your communications experience to Sydney Trains’ safety, legislation or policy program setting. |
| Planning and engagement | Explain an audience need and the communication plan you used to address it. |
| Content quality | Show how you wrote and checked material across relevant channels. |
| Evaluation and advice | Describe the evidence you used to assess the result and the advice you gave as risks or priorities changed. |
| Closing | Confirm your interest and check the Macquarie Park workplace-presence arrangement before submission. |
What the panel will want to see in your examples
- A communication plan grounded in an audience need.
- A clear account of the content you wrote or edited.
- Evidence that informed your decision and measured the result.
- Practical advice to stakeholders about a communication risk.
Before you submit
Read the role description and form to confirm the documents and any capability questions. Verify the salary with the official employer information and check the 50% workplace-presence expectation. The advertised deadline is 11:59pm on Sunday 11 October.
Read the official job ad and application instructions again before uploading your documents.
Help with your application
Team 3Thirty can help choose communication examples that explain the audience, content decisions and evaluation behind your work.
The NSW cover letter template can help if the application includes a cover letter. You can also ask for help preparing your application once you have checked the role and chosen your examples.