Introduction
The Customer Service Representative – Driver Tester at Service NSW in Armidale conducts practical driving tests and explains outcomes to applicants. The role combines fair assessment, road-safety judgement, accurate records and respectful service when a customer is disappointed.
To work out how to apply for Customer Service Representative – Driver Tester, prepare an up-to-date cover letter and resume. Use the letter to show both your customer communication and your ability to make objective decisions under clear standards. View the official job ad for the current form and deadline.
This is a part-time position with a rotating service-centre roster that can include Saturdays. The driving-history and manual-vehicle requirements are substantial, so confirm them before investing time in the written application.
Customer Service Representative – Driver Tester role snapshot
| Role | Customer Service Representative – Driver Tester |
|---|---|
| Organisation | Service NSW, Department of Customer Service |
| Location and work type | Armidale Service Centre; ongoing part-time, 20 hours per week |
| Salary or grade | Service NSW Grade 5, $93,490 to $98,252 pro rata plus superannuation and leave loading |
| Job ID | 601393 |
| Closing date | Wednesday 7 October 2026 at 9:59am |
| Official vacancy | View the official job ad |
Application requirements for Customer Service Representative – Driver Tester
Prepare the written components below, then check the official form for current instructions.
- Up-to-date cover letter showing relevant experience and skills
- Up-to-date resume
The vacancy does not specify page limits. Check the official form and linked application instructions before upload.
Eligibility and work conditions
You must have held an unrestricted Australian driver licence for the preceding three years, have a satisfactory driving record, drive a manual vehicle, pass a 90-question Driver Knowledge Test and supply a manual vehicle for the practical test. A rotating roster and criminal-record check also apply.
What to highlight for Customer Service Representative – Driver Tester
The Armidale driver-tester application should connect your customer skills to objective assessments, safe decisions and constructive feedback.
| Candidate evidence area | How to demonstrate it |
|---|---|
| Fair assessment | Describe a decision you made against a standard and how you explained it. |
| Difficult conversations | Show how you delivered unwelcome information respectfully and calmly. |
| Road-safety judgement | Connect your driving experience to consistency and public safety. |
| Records and systems | Show accurate documentation after a customer-facing assessment. |
Example application structure for Customer Service Representative – Driver Tester
Use the cover letter to address a fair decision and a difficult customer conversation. The resume can demonstrate your broader service and driving history. Follow the document and response limits above.
| Section or response | What to include |
|---|---|
| Opening | State your Armidale service-centre interest and driving eligibility. |
| Decision example | Explain a fair assessment or judgement call with a clear outcome. |
| Customer example | Show how you managed a challenging conversation professionally. |
| Close | Confirm your ability to work the part-time rotating roster and refer to the resume. |
What the panel will want to see in your examples
- Objective and defensible decisions
- Clear feedback to a diverse customer group
- Accurate test records
- Full awareness of driving and roster conditions
Before you submit
Check licence history, manual-driving eligibility and the 9:59am deadline against the official vacancy. Return to the official vacancy to check and submit your application.
Help with your Customer Service Representative – Driver Tester application
If you have strong service experience but have never held a testing role, Team 3Thirty can help identify transferable evidence without overstating it. Use the free NSW cover letter template to plan your draft, or request application support for this vacancy.