Introduction
The Customer Service Representative role at Service NSW helps people across Central Coast service centres access government services and resolve enquiries. The recruitment covers Tuggerah, Woy Woy, Gosford and Erina, with full-time and part-time arrangements described. Your application should show how you keep an interaction calm and helpful while checking details across several systems. Public sector experience is not required, and training is provided.
View the official job ad. Applications close Friday 18 September 2026 at 9:59am AEST.
Role snapshot
| Detail | Role information |
|---|---|
| Role | Customer Service Representative |
| Employer | Service NSW |
| Location | Tuggerah, Woy Woy, Gosford and Erina |
| Salary / grade | SNSW Clerk Grade 3/4, starting annual salary $71,959 pro rata, plus superannuation and leave loading |
| Closing date | Friday 18 September 2026 at 9:59am AEST |
Application requirements
- Resume
- Cover letter showing your experience and how you meet the role’s focus capabilities
No page limits are specified in the advert. Read the role description’s focus capabilities before selecting examples, then follow any additional instructions in the application form.
Candidate evidence to prepare
Use the following evidence areas to plan your examples for Customer Service Representative. These are practical application recommendations drawn from the work and experience described for this vacancy.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Complex enquiries | Describe how you clarified an enquiry, found a reliable answer and explained it in language the customer could use. |
| Accuracy and privacy | Show the checks you performed across systems and how you protected personal information during the transaction. |
| Busy service teamwork | Explain how you supported colleagues or adjusted priorities while maintaining a professional customer interaction. |
Essential role requirements and conditions
The rotating roster may include Saturdays. Part-time work is a minimum of 20 hours a week; full-time work is 70 hours per fortnight. Employment is subject to a satisfactory national criminal record check. The recruitment is for the named locations and immediate surrounding area.
Example application structure
Start the cover letter with your relevant service background and the locations and working arrangements you can support. Use two or three focused examples aligned with the role description, then let the resume show the wider pattern of your experience. A system name alone does not demonstrate accuracy: explain the check you made and why it mattered.
| Application planning section | What to include |
|---|---|
| Opening paragraph | Central Coast customer service combines face-to-face enquiries, careful transactions and confidential information. The recruitment covers four service centres and may create a local talent pool. A strong example explains how you resolved a complex enquiry while helping the customer understand the next step. |
| Complex enquiries | Describe how you clarified an enquiry, found a reliable answer and explained it in language the customer could use. |
| Accuracy and privacy | Show the checks you performed across systems and how you protected personal information during the transaction. |
| Busy service teamwork | Explain how you supported colleagues or adjusted priorities while maintaining a professional customer interaction. |
| Closing paragraph | Confirm your interest in this role and the relevant working or eligibility conditions. Keep the close brief. |
What the panel will want to see in your examples
- Describe how you clarified an enquiry, found a reliable answer and explained it in language the customer could use.
- Show the checks you performed across systems and how you protected personal information during the transaction.
- Explain how you supported colleagues or adjusted priorities while maintaining a professional customer interaction.
- State the result and the evidence you have for it, with a clear account of your own responsibility.
Before you submit
Check the early 9:59am deadline and allow time for the application upload. Remove identifying customer information from your examples. Confirm that your availability fits the service-centre roster and that each focus capability you address has evidence from your own work.
Revisit the official job ad and use the NSW Government cover letter guide to check your structure. If you need help preparing a role-specific written application, you can share the vacancy and your experience through Team 3Thirty’s application service.