Introduction
The Senior Policy Officer at the Department of Customer Service works on the settings that shape how NSW Government agencies engage with ICT and digital suppliers. The role develops policy and guidance that help agencies apply those settings consistently and support broader public outcomes.
If you are considering how to apply for Senior Policy Officer, start by choosing an example of policy development or reform that you can explain clearly within two pages. Your cover letter needs to establish both your motivation and the relevant experience behind your application.
Experience in procurement can contribute useful context, although the work centres on evidence-based policy advice and implementation. Explain how you turned a complicated issue into guidance or a recommendation, and how you worked with the people expected to apply it.
View the official Senior Policy Officer advert.
In this guide
- Role snapshot
- Application requirements
- What to highlight
- Essential role requirements
- Example application structure
- Before you submit
Role snapshot
| Role | Senior Policy Officer |
|---|---|
| Organisation | Department of Customer Service, Digital Strategy, Sourcing and Assurance |
| Location | Sydney CBD, with hybrid working arrangements in NSW |
| Employment | Ongoing |
| Salary | Clerk Grade 9/10, $133,348 to $146,945 base plus super and leave loading |
| Closing | 15 September 2026 at 9:59am |
Application requirements for Senior Policy Officer
- Resume.
- Cover letter of no more than two pages outlining your motivation for applying and relevant skills and experience.
Keep the cover letter within the two-page maximum. The closing time is 9:59am on 15 September 2026, so arrange your final checks and upload before that morning deadline. Check the application form for additional screening fields before you begin the final submission.
What to highlight in your application
Use the following evidence areas to choose relevant examples for this role.
| Policy and reform experience | Explain the policy setting you helped develop or implement, the public problem it addressed and how your work supported a decision or changed practice. |
|---|---|
| Analysis and judgement | Show how you assessed evidence, identified risks and considered competing interests. Give the reader enough detail to understand why your advice was reasonable. |
| Clear written advice | Use an example of a briefing, guidance document or decision paper. Describe the audience and how you made the material practical without losing important qualifications. |
| Implementation with stakeholders | Describe how you worked with agencies, suppliers or internal teams to resolve an issue or improve consistent use of a policy. |
Essential role requirements
Review the full role description and application form for eligibility and employment conditions. The published application instructions focus on relevant policy experience, analysis and stakeholder engagement; the evidence areas here are practical application recommendations.
Example application structure for Senior Policy Officer
Use the opening paragraph to explain why this digital-policy work interests you and how your recent experience connects to it. Avoid using much of the two-page allowance to repeat the department’s purpose.
Build the main part of the letter around a policy or reform example. Set out the issue and your responsibility, then explain the evidence you considered, the advice you prepared and the resulting decision or improvement. Where another example is needed, use it to show how you helped stakeholders apply guidance consistently.
Match the resume to the same story by describing the policy areas, projects and decision-makers you supported. Keep your own contribution visible when the outcome belonged to a wider team.
Before you submit
Check the two-page limit, confirm that the resume supports the examples in the letter and verify that each claim is accurate. Submit before 9:59am on 15 September 2026. Team 3Thirty’s government application guidance can help you develop a policy example into a clearer written response.
Check the official vacancy and start your application, or read our NSW public sector recruitment guide for help understanding the process.