Government CV built around the role
Relevant experience, responsibilities and achievements brought forward.
NSW Government Application Experts
Customer service applications · $497 incl. GST
NSW Government customer service applications
You’ve got the customer service experience.
We’ll make sure they see it.
Found a government role you want? Send us the job ad and your existing CV. We’ll work out what the role requires, draw out your strongest examples and write the complete application.
Your government CV + every required written response.
$497 including GST. One role. No page or rush fees.
Rough notes and an old CV are enough to start.
Start with the job title, link and closing date. Payment follows the form.
You review the finished documents and submit them to the employer.
Start with the job ad
Enter the job title, link and closing date to get started.
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REAL CLIENT REVIEWS
★★★★★
“My CV has been completely transformed, and a lot of the stress from the application process has been removed.”
★★★★★
“Their honesty in relation to what roles were realistic to my skills and experience was invaluable.”
★★★★★
“The team is clearly very knowledgeable about government recruitment processes, and their guidance is very professional and reassuring.”
OUR GOAL: MORE OF THESE IN YOUR INBOX
These are the emails you really want.
Don’t buy this just to get a better-looking CV.
Get our help to build an application designed to progress.
Our process is built around that objective. We start with the actual vacancy, work out what the panel needs to see, draw out the strongest evidence from your experience and build the complete application around it.
These are real, anonymised NSW Government interview invitations received by Team 3Thirty clients.
The documents are the work. Progression is the goal.
Individual outcomes vary. Team 3Thirty does not guarantee an interview or job offer.
WE FULLY BACK EVERY APPLICATION
Complete-application guarantee
Your $497 covers every document, page, and word you need for the full application.
No add-ons or surprise charges.
On-time guarantee
We never charge a rush fee but sometimes there just isn’t enough time to ensure you have a strong application.
If we cannot deliver before the job ad closes, we’ll refund you.
Confidence guarantee
Unlimited revisions. We keep working with you until you are confident in what you’re submitting.
If you’re new to Team 3Thirty, tell us how we went on your first application. If we didn’t wow you, we’ll refund you in full.
Full eligibility, deadline, client-responsiveness and refund conditions apply. Read the complete service and refund terms.
You don't need government experience.
You need relevant experience.
Panels need evidence of how you communicate, prioritise, decide, record and follow through. Retail, hospitality, contact-centre and service work can give you exactly that.
Retail
Prioritising queues, explaining options, keeping transactions accurate and resolving complaints become evidence of service, judgement and attention to detail.
Hospitality
Staying calm in a rush, coordinating with colleagues and fixing a service problem become evidence of communication, teamwork and delivery under pressure.
Contact centre
Handling high-volume enquiries, using several systems, recording advice and escalating correctly become evidence of accuracy, resilience and judgement.
Service delivery
Explaining a process, supporting a frustrated person and following an issue through become evidence of client focus, accountability and clear communication.
We make applying to government jobs easier.
You focus on your experience, we’ll handle the writing. Send dot points, rough examples or an old CV. Our job is to extract the useful evidence.
A CV is only one part of the application.
The job determines what your CV, examples and written responses need to prove. That’s why we start with the vacancy.
Your complete application. One fixed price.
One application. Not a menu of add-ons.
The fixed price covers the written application the vacancy requires.
- Government CV ✓
- Required responses ✓
- Revisions ✓
- No page surcharge ✓
- No rush surcharge ✓
Every required written response
The cover letter, pitch, targeted questions or selection criteria the job asks for.
Editable documents and revisions
Word files you can review and submit, with the existing revision conditions retained.
HOW WE WRITE APPLICATIONS
From the job ad to a ready-to-submit pack.
See how we turn a confusing government job ad into a clear application plan, then turn your rough notes into evidence the hiring manager can actually assess.
We start by working out what the hiring manager needs to justify offering you the interview. Then we ask you focused questions to draw out the specific evidence from your experience that best meets those requirements.
From there, we build the complete application around your real experience.
01 · SHARE THE JOB AD
Share the job ad
Government job ads can be long and confusing. Send us the exact role; we read the full ad, role description and application instructions.
I work for NSW ILLUSTRATIVE JOB AD
Job Search Work for NSW Employment programs How to apply Help
Home › Search › Customer Resolution Officer
Customer Resolution Officer
Clerk Grade 5/6 · Ongoing, full-time
An opportunity has arisen within NSW Fair Trading for a Customer Resolution Officer. We are seeking a proactive and skilled individual who can manage complex customer complaints with professionalism, empathy and sound judgement. You will support fair, transparent and timely outcomes for consumers and businesses through case management and stakeholder engagement.
Be part of the future of Fair Trading
NSW Fair Trading works to ensure safe marketplaces for goods, services and homes in NSW. The team puts customers at the centre of its work and uses complaint insights to improve services.
What you’ll do
- Deliver responsive customer resolution services that align with legislative and organisational requirements.
- Manage customer interactions and correspondence with professionalism and empathy.
- Apply relevant legislation and procedures to assess and resolve customer complaints.
- Maintain accurate case records and identify opportunities to improve complaint handling.
To be successful in this role you will have
- Strong communication, negotiation and analytical skills.
- Experience in dispute resolution and case management.
- Ability to interpret and apply relevant legislation and policy.
- Ability to manage competing priorities and deliver quality outcomes.
- Commitment to fairness, professionalism and customer service excellence.
When applying
Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role’s key capabilities.
02 · WE MAKE THE PLAN
We map the application
We find the requirements that matter, highlight the evidence the panel needs and confirm every document you must submit.
Hiring manager review of job ad & role description
Customer Resolution Officer
Clerk Grade 5/6 · Ongoing, full-time
An opportunity has arisen within NSW Fair Trading for a Customer Resolution Officer. We are seeking a proactive and skilled individual who can manage complex customer complaints with professionalism, empathy and sound judgement. You will support fair, transparent and timely outcomes for consumers and businesses through case management and stakeholder engagement.
Be part of the future of Fair Trading
NSW Fair Trading works to ensure safe marketplaces for goods, services and homes in NSW. The team puts customers at the centre of its work and uses complaint insights to improve services.
What you’ll do
- Deliver responsive customer resolution services that align with legislative and organisational requirements.
- Manage customer interactions and correspondence with professionalism and empathy.
- Apply relevant legislation and procedures to assess and resolve customer complaints.
- Maintain accurate case records and identify opportunities to improve complaint handling.
To be successful in this role you will have
- Strong communication, negotiation and analytical skills.
- Experience in dispute resolution and case management.
- Ability to interpret and apply relevant legislation and policy.
- Ability to manage competing priorities and deliver quality outcomes.
- Commitment to fairness, professionalism and customer service excellence.
When applying
Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role’s key capabilities.
Requirements found · evidence mapped · documents confirmed
03 · YOU GIVE US THE EVIDENCE
You tell us what you've done
Send the detail you have, even if it is long, repetitive or poorly written. Dot points, old applications and rough notes are useful starting points.
A · Same project: rough notes
Regional facility solar project — trying to explain it
New regional building, needed solar but it wasn't open yet so there was no real power use data. Had to work out the size somehow.
- used another similar sized site and its power use per floor area, then worked out demand
- talked to electrical contractor about what would actually fit
- new mechanical and roof safety drawings came through later and the layout clashed with things on the roof
- meeting with everyone, moved things around and sent changed drawings
- installer wasn't available in our window, found another one with the team
- did the technical documents and network connection paperwork
- tried to connect early but they said permanent power had to be there first
Lots of back and forth and hard to explain all the moving parts. Maybe this is useful? Can give more detail.
The useful evidence is in the detail
04 · WE WRITE YOUR APPLICATION
We write your application
We turn those details into a specific written response with clear actions and results, using your real experience and a voice that sounds like you.
B · Same project: written response
Planning and delivering a regional solar project
I will bring my experience planning and delivering technical projects to this role. On a new regional facility solar project, I had to size the system before operating data was available. I analysed consumption per square metre at a similar facility to estimate demand and prepare technical requirements with the electrical contractor.
When revised mechanical and roof-safety drawings created clashes, I coordinated the project parties, assessed the options and issued an updated layout. When the scheduled installer became unavailable, I adapted the delivery plan with the team, identified a replacement and prepared the installation and network connection documents.
The network provider required permanent power before connection. I communicated that constraint early, adjusted the sequence and kept stakeholders informed. The system was completed using the revised design.
Highlighted: situation · task · actions · result
05 · YOU REVIEW AND APPLY
Your complete pack, ready to submit.
You receive a complete, editable pack of documents ready to submit, with unlimited revisions. You review the pack, then submit it through the employer’s portal.
Role-targeted
CV
CV
Written
application
application
Editable
files
files
These are fictionalised illustrations based on common client inputs, not a real client before-and-after. Every application is tailored to the role and the information you provide.
What clients say
★★★★★
“Team 3Thirty was very efficient in helping me prepare a high quality application for a government role, and was quick to answer any questions I had in detail.”
Google review
★★★★★
“The job applications they helped me create were polished, tailored and far stronger than anything I could have done on my own. I felt confident submitting them and was even able to land an interview using Sam’s help.”
Google review
Not sure if you should apply? We'll tell you.
Sometimes our advice is: don’t apply. We would rather help you focus on a role where your experience gives you a credible case than manufacture one for the wrong job.
What to know before you purchase.
One complete written application for your chosen role: a new or rewritten government CV and every cover letter, pitch, statement of claims, selection criteria response, targeted-question response or other written document the job requires. There are no separate CV charges, page fees or rush fees.
Yes, where it gives you relevant evidence for the role. We look for specific enquiries, difficult conversations, accurate records, system use, decisions, escalations and results. The role’s eligibility and essential requirements still apply.
The CV is only one part of many government applications. We start with the vacancy and build the CV and written responses around the same role-specific evidence. AI can help organise ideas, but it cannot know which experience is true, supply missing evidence or verify that the application answers this role accurately.
Send what you have after payment. We review the role, closing date and your existing material, then ask focused questions to develop the detail the application needs. Rough notes, dot points, an old CV or a previous application are enough to start.
Yes, while the role is still open. Three business days or more is preferred, but there is no rush fee or pre-purchase approval gate. We check the deadline after payment. For a first paid Team 3Thirty application, the current automatic-refund terms apply if we determine that we cannot deliver before closing. Prompt, complete replies are essential.
We will tell you where a requirement is unclear or your evidence is thin, ask for a stronger example and may recommend focusing on a better-fit opportunity. We do not invent experience, achievements, qualifications or results.
You review the editable documents for accuracy and submit them through the employer’s application system. Team 3Thirty is an independent paid application-writing service. We are not endorsed by, affiliated with or acting for any government agency.
No. Our guarantees cover the application service, confirmed scope, revisions and applicable deadline or first-application refund terms. Recruitment outcomes depend on the employer and other factors outside Team 3Thirty’s control.
Found the customer service role you want?
Send us the job ad and your existing CV. We’ll build the complete application for $497 including GST.
Independent application-writing service. Team 3Thirty is not affiliated with NSW Government or the Australian Public Service. We are not endorsed by or acting for any government agency. Individual outcomes vary. Team 3Thirty does not guarantee an interview, shortlist, job offer or appointment.
Privacy · Complete Application service and refund terms · Contact Team 3Thirty
Complete application · $497 incl. GST