The Shared Services Support Officer roles at Transport for NSW are available in Goulburn and Bega. Both positions provide customer support across phone, live chat and administrative channels, with work covering complex enquiries, transactions, service targets and customer-experience improvement.
This guide explains how to apply for Shared Services Support Officer in Goulburn and Shared Services Support Officer – Bega. The duties, salary and closing date align across both vacancies, so the same evidence plan applies. The public vacancy pages do not state the document uploads or written-response limits, which makes an early check of the relevant application form essential.
These roles suit applicants from contact centres, member services, banking, insurance, service desks or other high-volume customer environments. Your evidence should show how you resolved an enquiry across systems, communicated with empathy and met quality or performance expectations.
Open the official Goulburn vacancy or the official Bega vacancy before preparing your application.
In This Application Checklist
- Shared Services Support Officer role snapshots
- Application requirements
- Candidate evidence to prepare
- Recommended application structure
- Before you submit
Shared Services Support Officer And Shared Services Support Officer – Bega Role Snapshots
| Detail | Goulburn vacancy | Bega vacancy |
|---|---|---|
| Role title | Shared Services Support Officer | Shared Services Support Officer – Bega |
| Organisation | Transport for NSW | Transport for NSW |
| Location | Goulburn | Bega |
| Job reference | 110949-44409279 | 111062-44409292 |
| Work type | Full-time | Full-time |
| Salary | $79,733 to $87,703 | $79,733 to $87,703 |
| Closing date | Tuesday 8 September 2026 at 11:59pm | Tuesday 8 September 2026 at 11:59pm |
| Official vacancy | View the Goulburn job ad | View the Bega job ad |
NSW Government Application Requirements
Select the vacancy for the location where you can work, then open its application form before drafting. The public pages do not list the upload requirements, screening questions or document limits.
Application Requirements For Shared Services Support Officer And Shared Services Support Officer – Bega
No specific application documents or written-response limits are listed on the public vacancy pages. Prepare a current resume and a tailored two-page cover letter, then follow any different instructions shown in the Goulburn or Bega application form.
NSW Government Candidate Requirements
Both vacancies describe the same customer-service work and candidate profile. Select examples that show how you balanced empathy, resolution and procedure while using systems and meeting measurable service expectations.
Candidate Requirements For Shared Services Support Officer At Transport For NSW
| Evidence area from the role | How to demonstrate it |
|---|---|
| Customer service across phone, live chat and administrative channels | Use an example where you adjusted your communication to the channel and kept the customer clear about the next step. |
| Complex enquiry resolution | Explain how you clarified the issue, checked the available information, selected a solution and followed it through. |
| Transaction processing | Show the checks you used to complete a transaction accurately and correct any discrepancy. |
| Empathy and conflict resolution | Describe a difficult interaction where you acknowledged the customer’s concern, maintained boundaries and reached a useful outcome. |
| Priorities, performance and quality | Explain how you handled high demand while meeting response, quality or productivity targets. |
| New systems and continuous improvement | Use an example of learning a system quickly or suggesting a change that improved service delivery. |
Location Requirement
The Goulburn vacancy is based in Goulburn and the Bega vacancy is based in Bega. Make your selected location clear throughout the application.
Example Application Structure For Shared Services Support Officer And Shared Services Support Officer – Bega
The public vacancy pages do not state a required written format, so begin with a tailored two-page cover letter unless the selected application form gives a different instruction. Keep the letter within two pages so the evidence remains focused on customer outcomes and service quality. The table below works for either location.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | Name the exact role and location, then summarise your high-volume customer service or shared-services experience. |
| Complex customer outcome | Give one detailed example involving an enquiry, several information sources and a complete resolution. |
| Empathy, procedure and conflict | Show how you handled a difficult interaction professionally while maintaining the service rules. |
| Systems, transactions and targets | Explain how you processed work accurately, learned systems and met performance or quality expectations. |
| Improvement and teamwork | Add a concise example of helping a colleague or improving a process in a busy service team. |
| Closing paragraph | Confirm your location choice and interest in supporting Transport customers. |
What The Hiring Team Will Want To See In Your Examples
- A complete customer outcome rather than activity alone
- Clear communication across phone, chat or written channels
- Empathy combined with consistent use of procedure
- Accurate transactions and confident system use
- Quality and productivity during a high-volume period
- A constructive contribution to the wider service team
Before You Submit
- Choose the Goulburn or Bega vacancy and use its exact title.
- Open that application form and note every required document and response limit.
- Confirm that your examples show the customer need, your actions and the outcome.
- Check that location details are consistent across your cover letter and resume.
- Submit before 11:59pm on Tuesday 8 September 2026.
Return to the Goulburn vacancy or Bega vacancy before submitting. If you want help selecting a strong service example or shaping the final application, you can request professional application support.