Introduction
This guide walks through the application task for the Senior Project Officer role with Department of Customer Service in Gosford, Central Coast and Region. The role leads continuous-improvement initiatives across Fines and Debt and needs evidence-based recommendations, risk control and confident reporting to governance forums.
Show how you prioritise an improvement portfolio, establish governance and measures, lead analysts and convert ideas into realised service or efficiency benefits.
View the official job ad and check the application form before submitting.
Senior Project Officer role snapshot
| Organisation | Department of Customer Service |
| Location | Gosford, Central Coast and Region |
| Employment | Full-Time |
| Salary or remuneration | 133348 – 146945 Annually |
| Job ID | 607102 |
| Closing date | 9 November 2026 |
Application requirements
- CV (maximum 5 pages)
- 2 page cover letter
Candidate evidence
Show how you prioritise an improvement portfolio, establish governance and measures, lead analysts and convert ideas into realised service or efficiency benefits.
Choose recent examples that show your own actions, the constraints you managed and the result. Quantify the scale, risk, service outcome or improvement where that makes the evidence stronger.
Example application structure
| Opening | State the role and your strongest relevant fit. |
| Evidence | Use concise context, action and result examples for the main duties and capabilities. |
| Requirements | Confirm qualifications, licences, work rights, location and work-pattern conditions accurately. |
| Close | Reinforce the contribution you can make and complete every requested attachment or online response. |
Before you submit
Check filenames, page or word limits, referee details, qualification evidence and every field in the online form. Submit before the verified deadline and keep a copy of the final documents.
Return to the official vacancy for the final check.
Help with your application
If you want help organising your evidence and preparing the written documents, request application support from Team 3Thirty.