The NSW Police Force is forming a Customer Service Representative talent pool in Kingscliff for work that mixes routine enquiries with contacts that may need urgent escalation. Accurate records matter because advice and decisions have to remain consistent with legislation, policy and procedure. View the official job ad.
The application includes a two-page cover letter, a current resume and two targeted answers of up to 500 words. Use one example to show how you maintained compliant records and another where you resolved a difficult customer issue. Make your escalation judgement and final outcome explicit.
The full-time Kingscliff opportunities pay $78,000 to $84,799 plus superannuation. NSW Police eligibility and checking requirements apply.
In This Guide
- Role snapshot
- Application requirements
- Candidate requirements
- Example application structure
- Application help
Talent Pool – Customer Service Representative Role Snapshot
| Role title | Talent Pool – Customer Service Representative |
|---|---|
| Organisation | NSW Police Force |
| Job location | Kingscliff |
| Job reference number | 0000BCZN |
| Work type | Full-time talent pool |
| Total remuneration package | $78,000 to $84,799 plus superannuation |
| Closing date | Sunday 23 August 2026 at 11:59pm |
| Official job ad | View the official job ad |
NSW Government Application Requirements
Submit only the requested documents, keep within each maximum and make every answer complete enough to stand on its own.
Application Requirements For Talent Pool – Customer Service Representative
- Cover letter, maximum 2 pages
- Up-to-date resume
- Responses to 2 targeted questions in the online text boxes or as a separate document, maximum 500 words per response
Targeted questions
- Tell us about a time when you were responsible for maintaining accurate records and ensuring compliance with established company policies and procedures. What actions did you take, and what was the outcome?
- Describe a complex customer issue you successfully managed. How did you approach the investigation, communicate with customers and key stakeholders, and what actions did you take to achieve a successful resolution?
Essential role requirements
- Australian citizenship, permanent residency or New Zealand citizenship
- National Police Check
- Obtain and maintain the security clearance determined by the NSW Police Force
NSW Government Candidate Requirements
The panel needs strong evidence of accurate, compliant records and calm investigation of complex customer matters.
Candidate Requirements For Talent Pool – Customer Service Representative At NSW Police Force
| Requirement or capability from role | How to demonstrate it |
|---|---|
| Investigate complex issues and communicate with customers and stakeholders | Show the information gathered, people consulted, actions taken and resolution. |
| Respond to urgent and non-urgent contacts under legislation, policy and procedure | Explain how you assessed urgency, provided accurate advice and escalated appropriately. |
| Maintain accurate records and policy compliance | Use a records example with quality controls, correction or audit result. |
Example Application Structure For Talent Pool – Customer Service Representative
The application requires a cover letter plus two targeted responses. The cover letter maximum is two pages and each targeted response has a maximum of 500 words. The tables below show how to divide the evidence.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | Your relevant customer-service background and interest in NSW Police. |
| Broader role fit | Urgent contacts, accurate advice, teamwork and technology. |
| Mandatory requirements | Confirm eligibility and willingness to complete checks. |
| Closing paragraph | Your readiness to serve customers professionally. |
Responses To Targeted Questions
Use one complete example for each response and distinguish your actions clearly.
| Targeted Question | What a strong response would include |
|---|---|
| Tell us about a time when you were responsible for maintaining accurate records and ensuring compliance with established company policies and procedures. What actions did you take, and what was the outcome? | The records, policy, checking method, corrective action and accuracy or compliance result. |
| Describe a complex customer issue you successfully managed. How did you approach the investigation, communicate with customers and key stakeholders, and what actions did you take to achieve a successful resolution? | The issue, investigation steps, stakeholder communication, decision and resolved outcome. |
What The Panel Will Want To See In Your Examples
- Accurate records.
- Compliance with established procedure.
- Structured investigation.
- Clear customer and stakeholder communication.
- A successful resolution.
Help With Your Customer Service Representative Application
Use the free NSW cover letter template. For help with the questions, request professional application support. Check the official advertisement.