The Customer Service Administrator at the Office of the Children’s Guardian supports the people and organisations using the Working with Children Check system. It is high-volume work where clear advice, accurate administration and sensible prioritisation all contribute to child safety. View the official job ad.
Both targeted answers must sit inside the two-page cover letter. Choose examples that show how you maintained service quality when demand was high and how your own system kept competing tasks accurate and on time. Keep the resume within four pages and upload the letter as a Word or PDF file.
The Sydney role pays $87,199 to $95,482 plus superannuation and closes at 10:00am on 17 August.
In This Guide
- Role snapshot
- Application requirements
- Candidate requirements
- Example application structure
- Application help
Customer Service Administrator Role Snapshot
| Role title | Customer Service Administrator |
|---|---|
| Organisation | Office of the Children’s Guardian |
| Job location | Sydney |
| Job reference number | REQ53525 |
| Work type | Full-time |
| Total remuneration package | $87,199 to $95,482 plus superannuation |
| Closing date | Monday 17 August 2026 at 10:00am |
| Official job ad | View the official job ad |
NSW Government Application Requirements
Keep the targeted answers inside the two-page cover letter and demonstrate the focus capabilities through real actions and results.
Application Requirements For Customer Service Administrator
- Cover letter in Word or PDF, maximum 2 pages, including answers to 2 targeted questions
- Up-to-date resume in Word or PDF, maximum 4 pages
Targeted questions
- Describe your experience providing customer service in a high-volume environment. How did you ensure customers received accurate and timely assistance?
- Provide an example of how you organised competing priorities while maintaining high levels of accuracy and attention to detail.
Essential role requirements
- Meet the role’s Working with Children Check requirements
NSW Government Candidate Requirements
The application needs to show that speed and accuracy can coexist in your work. Use one service example and one workload example with clear measures.
Candidate Requirements For Customer Service Administrator At Office Of The Children’s Guardian
| Requirement or capability from role | How to demonstrate it |
|---|---|
| Respond to enquiries from applicants, employers and stakeholders | Show how you clarified the issue, checked accurate information and completed follow-up. |
| Use strong communication and interpersonal skills | Describe how you adapted your language and maintained professionalism in a difficult interaction. |
| Support Working with Children Check customers | Connect your experience to regulated, sensitive or identity-based service processes. |
Example Application Structure For Customer Service Administrator
The application requires a cover letter with the two targeted answers included. The cover letter maximum is two pages and the resume maximum is four pages. The table below shows how to structure the letter.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | Your high-volume service background and interest in the OCG. |
| Describe your experience providing customer service in a high-volume environment. How did you ensure customers received accurate and timely assistance? | Volume, checking method, communication and service result. |
| Provide an example of how you organised competing priorities while maintaining high levels of accuracy and attention to detail. | Priority method, tracking, quality checks and completed deadlines. |
| Mandatory requirement | Confirm your Working with Children Check status or readiness. |
| Closing paragraph | Your commitment to accurate and respectful service. |
What The Panel Will Want To See In Your Examples
- High-volume service evidence.
- An accuracy-checking method.
- Clear prioritisation.
- Professional stakeholder communication.
- Timely completed outcomes.
Help With Your Customer Service Administrator Application
Use the free NSW cover letter template. For help writing the questions, request professional application support. Check the official advertisement.