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Think and Solve Problems: NSW Government Capability Guide
This capability is about analysis, judgment and practical problem-solving. Not overthinking. Not sounding clever. Solving real problems in a way that makes sense in context. Panels are usually…
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Plan and Prioritise: NSW Government Capability Guide
This capability is about organising work in a way that gets priority outcomes achieved. It matters because many NSW Government roles involve changing deadlines, competing requests and more…
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Deliver Results: NSW Government Capability Guide
This capability is about getting quality outcomes through the effective use of time, effort and resources. It is not just “I worked hard”. Panels want to see that…
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Influence and Negotiate: NSW Government Capability Guide
This capability is usually about getting movement where agreement is not automatic. That can mean influencing, negotiating, handling competing priorities, or resolving tension without making things worse. It…
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Work Collaboratively: NSW Government Capability Guide
This capability sounds simple until you see how often applicants confuse it with “I am a team player”. That is too vague, and it usually tells a panel…
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Commit to Customer Service: NSW Government Capability Guide
This capability received some of the biggest emphasis in the 2026 framework revision. That matters, but not in a way that should make candidates overthink everything they have…
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Communicate Effectively: NSW Government Capability Guide
Communicate effectively is one of the most common NSW Government capabilities, and one of the easiest to answer badly. Most applicants say they are a strong communicator. The…
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Value Diversity and Inclusion: NSW Government Capability Guide
This capability matters more in the 2026 framework than many applicants realise. The revised framework strengthened diversity and inclusion and embedded cultural capability more clearly throughout the behavioural…
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Manage Self: NSW Government Capability Guide
Manage self is about drive, persistence, self-awareness and learning. This capability is often underestimated because people assume it just means being motivated. In practice, it is much more…
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Act with Integrity: NSW Government Capability Guide
Act with integrity is one of those capabilities that people often answer badly because they assume it is obvious. It is not. Panels want evidence that you act…