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Plan and Prioritise: NSW Government Capability Guide
This capability is about organising work in a way that gets priority outcomes achieved. It matters because many NSW Government roles involve changing deadlines, competing requests and more…
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Deliver Results: NSW Government Capability Guide
This capability is about getting quality outcomes through the effective use of time, effort and resources. It is not just “I worked hard”. Panels want to see that…
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Influence and Negotiate: NSW Government Capability Guide
This capability is usually about getting movement where agreement is not automatic. That can mean influencing, negotiating, handling competing priorities, or resolving tension without making things worse. It…
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Work Collaboratively: NSW Government Capability Guide
This capability sounds simple until you see how often applicants confuse it with “I am a team player”. That is too vague, and it usually tells a panel…
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Commit to Customer Service: NSW Government Capability Guide
This capability received some of the biggest emphasis in the 2026 framework revision. That matters, but not in a way that should make candidates overthink everything they have…
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Communicate Effectively: NSW Government Capability Guide
Communicate effectively is one of the most common NSW Government capabilities, and one of the easiest to answer badly. Most applicants say they are a strong communicator. The…