The Customer Services Representative at HealthShare NSW helps customers and staff find accurate answers across a large health-service organisation. The role will suit someone who can absorb new systems and procedures quickly, explain information clearly and remain constructive when the queue is busy. View the official job ad.
The main application work sits in three targeted answers. Give the learning question a real example with the steps you took to become capable and the point where you used the new knowledge successfully. Use the other responses to show that you understand the day-to-day service work and can connect your conduct with HealthShare’s values. Add a short cover letter only if the portal allows another document.
The temporary full-time role is based in Charlestown, runs to August 2027 and pays $78,183.85 to $79,973.57 plus superannuation.
In This Guide
- Role snapshot
- Application requirements
- Candidate requirements
- Example application structure
- Application help
Customer Services Representative Role Snapshot
| Role title | Customer Services Representative |
|---|---|
| Organisation | HealthShare NSW |
| Job location | Charlestown |
| Job reference number | REQ682911 |
| Work type | Temporary full-time to August 2027 |
| Total remuneration package | $78,183.85 to $79,973.57 plus superannuation |
| Closing date | Sunday 16 August 2026 at 11:59pm |
| Official job ad | View the official job ad |
NSW Government Application Requirements
Answer every targeted question in the portal and attach the requested resume. Check for a word limit before drafting.
Application Requirements For Customer Services Representative
- Current resume
- Responses to 3 targeted questions in the online application
Targeted questions
- Tell us about a time you had to quickly learn a new process, system or piece of information and then use it to assist customers. How did you ensure you provided accurate information while building your confidence?
- What do you understand the Customer Service Representative role at HealthShare NSW to involve? Talk us through what you think a typical day would look like and tell us which aspects of the role you think you’ll find most rewarding.
- HealthShare’s core values include Collaboration, Openness, Respect and Empowerment. What are your personal values and how do you see them positively contributing to our workplace?
Essential role requirements
- Valid Australian work rights
NSW Government Candidate Requirements
The panel wants evidence of accurate service, fast learning and professional communication. Keep the role-understanding and values answers grounded in the work.
Candidate Requirements For Customer Services Representative At HealthShare NSW
| Requirement or capability from role | How to demonstrate it |
|---|---|
| Communicate professionally with customers and staff | Use an enquiry example showing listening, accurate advice and clear follow-up. |
| Make a positive difference through HealthShare service | Explain the daily service tasks you expect and connect them to patient support. |
| Work full-time in Charlestown through August 2027 | Confirm your availability and location fit. |
Example Application Structure For Customer Services Representative
The application requires targeted responses supported by a resume. Check the online form for the maximum length of each response. The table below shows what each answer should cover.
| Question | What a good example will look like |
|---|---|
| Quickly learning and using new information | A real system or process, your learning and checking method, the customer interaction and accurate result. |
| Understanding of the role and a typical day | Realistic service tasks, collaboration, records, enquiries and the aspect that motivates you. |
| Personal values and HealthShare values | Specific behaviour that shows collaboration, openness, respect and empowerment at work. |
What The Panel Will Want To See In Your Examples
- Fast but careful learning.
- Accurate information.
- Professional customer contact.
- A realistic view of daily work.
- Values shown through behaviour.
Help With Your Customer Services Representative Application
Use a one-page cover letter if permitted. For help with the questions, request professional application support. Check the official advertisement.