The Long Service Corporation is recruiting Customer Service Officers to assess applications and resolve difficult enquiries under portable long service legislation. These roles require the service skills to explain an unwelcome or complex outcome and the decision discipline to apply the governing rules accurately. View the official job ad.
Use the two-page cover letter to show how you investigated information, applied legislation or policy and communicated your decision tactfully. Include the evidence you checked and how you made sure the customer understood what would happen next.
Multiple ongoing and temporary opportunities are available in Gosford and Parramatta. The Grade 5/6 roles pay $102,936 to $113,579 plus superannuation and use a hybrid arrangement with two to three office days each week.
In This Guide
- Role snapshot
- Application requirements
- Candidate requirements
- Example application structure
- Application help
Customer Service Officer Role Snapshot
| Role title | Customer Service Officer |
|---|---|
| Organisation | Long Service Corporation, Department of Customer Service |
| Job location | Gosford or Parramatta |
| Job reference number | REQ52779 |
| Work type | Ongoing and temporary, full-time |
| Total remuneration package | $102,936 to $113,579 plus superannuation |
| Closing date | Wednesday 19 August 2026 at 9:59am |
| Official job ad | View the official job ad |
NSW Government Application Requirements
The page limits are part of the screening process. Use the cover letter to demonstrate capability through examples and keep the resume focused on relevant assessment and service work.
Application Requirements For Customer Service Officer
- Resume, maximum 5 pages
- Cover letter, maximum 2 pages
NSW Government Candidate Requirements
This service role includes delegated decisions. Strong examples should connect accurate analysis, legislation or procedure and clear customer communication.
Candidate Requirements For Customer Service Officer At Long Service Corporation
| Requirement or capability from role | How to demonstrate it |
|---|---|
| Deliver strong outcomes for internal and external customers | Use an enquiry or application example and show ownership, follow-up and the service result. |
| Assess applications under legislation and resolve complex enquiries and complaints | Explain the facts checked, rule applied, decision made and how you communicated it tactfully. |
| Work across Gosford or Parramatta in a hybrid team | Confirm location fit and show reliable collaboration across office and remote work. |
| Support multiple teams and schemes | Show how you learned a complex service area and maintained consistent decisions. |
| Provide advice that supports legislative compliance | Use an example where accurate guidance prevented an error or helped a customer meet an obligation. |
Example Application Structure For Customer Service Officer
The application requires a cover letter supported by a resume. The cover letter maximum is two pages and the resume maximum is five pages. The table below shows how to organise the letter.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | Your customer-service and assessment background. |
| Decision-making example | Facts, legislation or policy, your analysis and decision. |
| Complex customer matter | Communication, complaint handling and final resolution. |
| Hybrid collaboration | How you kept records and colleagues aligned. |
| Closing paragraph | Your interest in Long Service Corporation service and compliance. |
What The Panel Will Want To See In Your Examples
- Accurate assessment of facts.
- Application of legislation or policy.
- Tactful complaint handling.
- A documented decision trail.
- A clear customer or compliance result.
Help With Your Customer Service Officer Application
Use the free NSW cover letter template. For tailored help, request professional application support. Check the official advertisement.