Are you ready to step into a pivotal role within the Australian Federal Police (AFP)? The position of AFP Senior Team Member – Desktop & Mobility Support offers a unique opportunity to contribute to national and international operations. This role is not just about technical support; it’s about being part of a team that ensures the AFP’s technological backbone is robust and reliable, providing essential support to law enforcement efforts across Australia and beyond.
Working with the AFP means being part of a dynamic and impactful organisation. With a competitive salary ranging from $107,559 to $118,673, generous leave entitlements, and a focus on professional development, this role is designed to attract top talent. The AFP offers a flexible and hybrid working environment, ensuring a healthy work-life balance.
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Senior Team Member – Desktop & Mobility Support Salary and Overview
| Position Title | Senior Team Member – Desktop & Mobility Support |
| Organisation / Entity | Australian Federal Police |
| Location | WA |
| Work Type | Ongoing Full time |
| Base Pay | $107,559 – $118,673 |
| Closing Date | 11:59pm (AEST) 28/07/2025 |
About the AFP Senior Team Member – Desktop & Mobility Support at Australian Federal Police
The role of Senior Team Member – Desktop & Mobility Support at the Australian Federal Police is integral to maintaining the technological infrastructure that supports AFP operations. This position is not just about resolving IT issues; it’s about ensuring the seamless operation of systems that underpin critical law enforcement activities. As a senior team member, you will address customer support requests, manage equipment procurement and setup, and collaborate with ICT teams to enhance service delivery. Your expertise will be crucial in planning future desktop environments and mentoring less experienced team members.
The Desktop & Mobility Support team plays a vital role in troubleshooting and resolving hardware and software issues for AFP users both nationally and internationally. This includes participating in AFP projects and potentially deploying overseas in an ICT capacity. Your contributions will align with the AFP’s regulatory framework, Code of Conduct, and Governance Instruments, ensuring that all operations meet the highest standards of integrity and efficiency.
Why AFP Senior Team Member Is a Great Opportunity
Joining the AFP as a Senior Team Member – Desktop & Mobility Support offers numerous advantages:
- Competitive salary from $107K with incremental progression.
- Generous leave entitlements, including 30 days of paid annual leave and additional rest days.
- Flexible and hybrid working arrangements for a balanced lifestyle.
- Opportunities for professional development and career advancement.
- Potential for international travel and exposure to diverse operational environments.
Application Requirements for Senior Team Member – Desktop & Mobility Support
AFP Civilian Application Process
To ensure your application stands out, follow the AFP’s application process meticulously. Missing documents or incorrect formats can lead to your application being rejected without review. Here’s what you need to submit:
- Resume/CV – Clearly outline your knowledge, qualifications, and previous experiences.
- Applicant pitch (maximum two pages) – Demonstrate why you are the best fit for the role, addressing the selection criteria and role requirements.
- Referees – Include contact details for at least two professional references.
For most APS roles like this one, how far you progress in the recruitment process will largely depend on the strength of your APS pitch. A clear, well-structured pitch that directly addresses the role requirements is often the deciding factor in whether you move to the next stage.
What to Include in Your AFP Senior Team Member APS Pitch
To apply for the Senior Team Member – Desktop & Mobility Support role, your APS pitch is key to progressing.
Use your two-page pitch to clearly explain how your experience aligns with both the capabilities and the role requirements. There’s a lot to cover, so aim to give strong, well-structured examples that demonstrate 2–3 capabilities and multiple role requirements in each example, rather than listing them one by one.
APS Capabilities
For this role, you must address all of the following capabilities:
- Achieves results
- Communicates with influence
- Contributes to strategic thinking
- Cultivates productive working relationships
- Shows personal drive and integrity
AFP Senior Team Member Essential Requirements
Also link your examples to the following requirements:
- You must be an Australian Citizen at the time of application.
- A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
- Minimum of 2 years experience in desktop support based roles.
- Proven experience in engaging and managing stakeholders.
- Confident communicator who is comfortable speaking with people at all levels of the business.
- Ability to prioritise team workload based on service delivery priorities.
- Develop and guide team members in a mentoring and advisory role.
- Prepare and maintain technical documents, system documentation and knowledge articles.
- Proven track record in the delivery of a high level of Customer Service.
- Self-motivated, able to use initiative, be innovative and have a strong commitment to achieve team objectives.
AFP Senior Team Member Desirable Requirements
The following skills and/or experience would be highly regarded:
- Ability to contribute to management reports
- Windows 10 desktop administration
- Microsoft systems and tools (including but not limited to Windows, Active Directory, SCCM, Office, Exchange and Teams)
- Scripting and automation using PowerShell
- M365 support and administration
- Basic project management – small projects
AFP Senior Team Member – Desktop & Mobility Support Application Checklist
| ✅ | Read the full job ad — Open the full job ad and make sure it’s a role you’re genuinely interested in. |
| ✅ | Want to apply? — Just copy the job ad URL and submit it via the Write It For Me form to get started right away. |
| ✅ | Let me do the hard part — I’ll prepare your complete application pack, tailored specifically to the role |
| ✅ | Fill in your story — You’ll receive pre-filled, easy-to-use documents with prompts to help you add your personal experience and examples. |
| ✅ | Get expert review — Send it back for a final polish from someone who’s worked on real government hiring panels. |
| ✅ | Apply with confidence — Submit a professional application that meets all the criteria—and positions you as a standout candidate. |
Candidate Profile — AFP Senior Team Member
Charlie is an experienced IT support professional with over five years of hands-on experience in desktop and mobility support across both government and enterprise environments. Known for their strong technical troubleshooting skills and proactive approach to service delivery, Charlie has built a reputation for providing timely, high-quality support to users at all levels of an organisation. They bring a solid foundation in Microsoft systems and tools, including Windows 10, Active Directory, SCCM, and M365, as well as experience with PowerShell scripting and automation to streamline processes and improve efficiency.
In previous roles, Charlie has led small technical teams, mentoring junior staff, managing competing priorities, and ensuring service desk workloads are aligned with business needs. They have a demonstrated ability to communicate effectively with stakeholders, resolve issues collaboratively, and produce clear documentation and knowledge articles. With a strong customer focus, a proven track record in delivering high-level support, and a commitment to continuous improvement, Charlie is well-positioned to contribute to strategic ICT functions in a leadership capacity.
AFP Senior Team Member – APS Pitch Example
I am an Australian Citizen with over five years of experience in desktop and mobility support roles, including two years in senior-level positions supporting enterprise-wide IT services. I am confident this experience, coupled with my strong stakeholder engagement skills and ability to lead technical teams, makes me a strong candidate for the Senior Team Member – Desktop & Mobility Support role. I hold a Baseline security clearance and am able to obtain Negative Vetting 1 if required.
In a previous role, I was responsible for coordinating a team of desktop support technicians during the rollout of a Windows 10 upgrade across multiple regional offices. This project involved replacing legacy systems and migrating over 300 end users to updated hardware and software platforms within a tight four-week timeframe. I began by mapping out key milestones, identifying system dependencies, and creating a shared tracker to monitor progress. I proactively identified a bottleneck in software licensing delays and worked with procurement and management to expedite approvals. By adjusting priorities and securing additional resources, I ensured the team stayed focused and completed the deployment on schedule. The project resulted in a measurable 20% increase in system performance and improved user satisfaction, as shown in post-implementation survey results. This example demonstrates my ability to deliver outcomes, take initiative, and drive results in time-critical situations.
While working as a Senior Support Officer at a large public sector agency, I acted as the main liaison between our ICT team and senior business stakeholders during the implementation of a new self-service portal for incident management. Early user feedback revealed confusion around how to navigate the portal. To address this, I developed tailored communication materials, including a quick-reference guide and short instructional videos, which were distributed across the intranet. I also delivered virtual walkthrough sessions for senior leaders and team managers, ensuring they could confidently support their teams. My ability to communicate clearly and adapt messaging to suit different audiences helped increase portal adoption by 40% within the first month and reduced service desk call volume. This experience highlights my strength in communicating with influence and managing diverse stakeholders.
In a previous role, I noticed that recurring issues with M365 account provisioning were slowing down onboarding for new staff. I initiated a review of the provisioning workflow, analysing support tickets and identifying gaps in process documentation. I consulted with system administrators and HR to better understand integration points and drafted a revised procedure. I then created updated technical documentation and knowledge base articles for the support team, ensuring consistency across shift coverage. These documents are still in use today and have contributed to a 30% reduction in related incidents. This example demonstrates my ability to contribute to strategic improvements, use data to inform solutions, and develop useful documentation to support continuity and efficiency.
As a team lead, I regularly coached and mentored junior support officers, including a recent graduate who was struggling with time management and task prioritisation. I scheduled weekly one-on-one sessions to review their workload and provided practical techniques for triaging requests and setting expectations with users. Over time, I observed a significant improvement in both their confidence and productivity. I also introduced a rotating buddy system within the team, pairing new staff with more experienced technicians to promote knowledge sharing and build collaboration. This initiative contributed to a stronger team culture and higher first-contact resolution rates. My leadership style is inclusive, supportive, and focused on developing capability within the team.
Across all my roles, I have consistently demonstrated strong technical capability, including expertise in Windows 10 desktop administration, Active Directory account management, SCCM deployments, and M365 support. I have also applied PowerShell scripting to automate repetitive tasks such as drive mapping and printer installations, which reduced ticket resolution times and freed up capacity for more complex issues. I am highly self-motivated and committed to providing exceptional customer service. I routinely receive positive feedback from users for my friendly, solution-focused approach and clear communication style. I actively seek out opportunities to improve our support model—for example, by introducing a daily team huddle to flag priority issues and share quick fixes, which improved our responsiveness and knowledge retention.
I take pride in delivering high-quality ICT support that enables the wider business to function effectively. I bring to this role a combination of strong technical skills, a commitment to service excellence, and a collaborative mindset that fosters positive working relationships and continuous improvement. I am enthusiastic about the opportunity to contribute to the success of your team in a senior capacity.
How to Write An APS Pitch
A pitch is different to a cover letter — and it needs a different approach. While a cover letter gives you room for a brief introduction or motivation for applying, your pitch should cut straight to the point. Use every word to provide clear, specific examples that align directly to the capabilities and requirements listed in the job ad. There’s no need for small talk or general statements — every sentence should add value.
Some applications are more demanding than others, especially when you’re asked to address multiple capabilities within a tight word or page limit. This is common in APS and government applications. In these cases, I recommend being selective and strategic. Start with your strongest, most relevant examples — the ones that clearly demonstrate you meet the key aspects of the role — and give those examples the space they deserve. You don’t need to tick off every single capability if the examples you include are robust, well-written, and directly relevant to the role.
To help structure your examples, use the STAR method — Situation, Task, Action, Result. This approach allows you to explain not just what you did, but how you did it and what the outcome was. It’s the preferred format for government applications because it gives assessors clear evidence of your skills, behaviours, and results. A well-structured STAR example can often demonstrate multiple capabilities at once — such as achieving results, communicating with influence, and working collaboratively — so it’s worth taking the time to get it right.
Remember, a strong pitch doesn’t just show that you can do the job — it shows how you’ve already done similar work successfully. Focus on relevance, clarity, and impact, and you’ll give yourself the best possible chance of progressing.
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