| Organisation / Entity | NSW Ambulance |
|---|---|
| Job Location | Sydney, Dubbo & Charlestown |
| Work Type | Full Time – Ongoing |
| Base Pay | $83,547.98 – $85,151.30 total package excluding penalties/allowances |
| Closing Date | 19/01/2025 |
A Career with NSW Ambulance Can Start Here
Are you passionate about making a real difference in people’s lives? A career as an Emergency Medical Dispatcher with NSW Ambulance might be your calling. This is a unique opportunity to be at the forefront of emergency medical services, providing critical assistance when it matters most.
As an Emergency Medical Dispatcher, you will receive, record, and quickly progress emergency phone calls made to Triple Zero (000) in a fast-paced and dynamic environment. You’ll provide lifesaving first aid advice, remain resilient and composed while recording information, and most importantly, be the reassuring voice on the other end of the line. You’ll ensure the caller receives the necessary information and support required to manage the emergency until paramedics arrive on the scene.
NSW Ambulance operates centres state-wide, including Sydney (Eveleigh), Southern (Warilla), Northern (Charlestown), and Western (Dubbo).
This advertisement is for applicants to be based in Sydney, Dubbo, and Charlestown ONLY.
Increase Your Chances: Apply for Multiple NSW Ambulance Roles
NSW Ambulance is currently recruiting for multiple positions within their control rooms, including Emergency Medical Call Taker and Emergency Medical Dispatcher roles. While the dispatcher position offers a slightly higher salary, all other benefits remain the same for both roles. Considering the similarities between these positions, we highly recommend applying for both to increase your chances of receiving an offer.
- Emergency Medical Dispatcher: Apply here
- Emergency Medical Call Taker: Apply here
Both roles are integral to the efficient operation of NSW Ambulance services and offer rewarding career paths. By applying for both positions, you not only broaden your opportunities but also demonstrate flexibility and a strong interest in serving the community in various capacities.
Why the NSW Ambulance Dispatcher Role Stands Out
Considering a role as an Emergency Medical Dispatcher with NSW Ambulance offers numerous benefits that make it an attractive career choice. Here’s what we like about the role:
- Competitive Salary Package: The salary range starts at $71,785 during training, increasing to $73,820 – $75,237 per annum plus allowances, shift penalties, and overtime.
- Get Paid to Train: You’ll receive full pay while undergoing comprehensive training. This means you can focus on developing the necessary skills without financial stress.
- Generous Leave Entitlements: Enjoy five weeks of annual leave per year.
- Uniform Provided: Staff are allocated uniforms on day one, ensuring you’re prepared and professional from the start.
- Career Opportunities Across NSW: With diverse career opportunities in both regional and metro areas of NSW, you can choose a location that suits your lifestyle.
- Job Security: This is a permanent full-time role, providing stability and peace of mind for your future.
- Flexible Shift Work: If you prefer shift work, this role offers a schedule that can work for you, with blocks of days off. The roster includes four days on and five days off, with 12-hour shifts, providing a balance between work and personal life.
Working as an Emergency Medical Dispatcher is not just a job; it’s a rewarding career where you can make a tangible difference in your community while enjoying substantial benefits.
How to Apply for the NSW Ambulance Dispatcher Position
The recruitment process for the Emergency Medical Dispatcher role at NSW Ambulance is straightforward but requires attention to detail. Here’s a step-by-step guide to help you navigate the application process:
- Prepare Your Application Documents: You’ll need to submit a cover letter and an up-to-date resume. These documents are your first opportunity to make a positive impression, so ensure they are well-crafted and professional.
- Address the Essential Requirements: In your cover letter, make sure to address the essential requirements outlined in the role description, which you can download from the job advertisement. These include:
- Computer Literacy: Demonstrate your experience with Windows-based computer applications and your ability to transfer voice-activated information into a computerised data entry system.
- Teamwork and Independence: Highlight your ability to work both independently and as a team member within a critical environment.
- Excellent Communication Skills: Provide examples of your strong written and oral communication abilities.
- Calm Under Pressure: Show how you maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
- Organisational Skills: Discuss your ability to manage fluctuating workloads with frequently changing priorities.
- Analytical Thinking: Illustrate your capability to understand, interpret, and analyse complex issues with proven conceptual thinking skills for effective problem-solving and decision-making.
- First Aid Certification: Note that you possess a current First Aid Certificate or plan to obtain one soon, as it’s required for the role (must be re-certified every three years for non-uniformed employees).
- Typing Skills: Confirm that you have touch typing skills of thirty (30) words per minute with an accuracy of ninety-eight percent (98%). Validation of typing speed and accuracy will be necessary prior to employment being confirmed.
- Submit Your Application: Ensure your application is submitted before the closing date, 19/01/2025. Late applications may not be considered.
- Prepare for the Next Steps: If your application is successful, you may be invited to undertake assessments or an interview. Be prepared to demonstrate your skills and suitability for the role.
By carefully addressing each of these requirements in your application, you’ll significantly increase your chances of progressing to the next stage of the recruitment process.
Want help with your cover letter?
Get your cover letter reviewed by a NSW Government Recruitment Expert.
Sample Cover Letter for NSW Ambulance Dispatcher Application
To assist you in crafting your own application, we’ve provided an example cover letter for a candidate named Francis.
Francis works in a busy accounts payable team for a major retailer. She currently works Monday to Friday, typically 8-hour days or longer, and is on a temporary contract that expires in five months. While confident her contract would be extended, she’s seeking more job security and is attracted to the rostered shift work the Emergency Medical Dispatcher role offers. She does not have a current First Aid Certificate but plans to obtain one in the coming months.
Dear Sir/Madam,
Re: Application for the Position of Emergency Medical Dispatcher
I am writing to express my keen interest in the Emergency Medical Dispatcher position with NSW Ambulance, as advertised on the iworkfor.nsw.gov.au website. With a strong background in a high-pressure accounts payable environment and a passion for helping others, I am confident in my ability to excel in this critical role.
In my current role at a major retailer, I work in a busy accounts payable team where I use advanced Windows-based computer applications daily, including complex data entry systems. This experience has honed my ability to accurately transfer information into computerised systems, an essential skill for the Emergency Medical Dispatcher position.
One notable example was when our company upgraded to a new financial software system. [Situation] The transition required the migration of extensive data without interrupting daily operations, and there were concerns about potential errors affecting financial records. [Task] I was responsible for ensuring that all financial data was accurately transferred and that the team was trained on the new system. [Action] I meticulously planned the data migration process, analysing complex datasets to identify potential discrepancies. I developed comprehensive training materials and conducted workshops for my colleagues, communicating complex information clearly and effectively. [Result] The transition was seamless, with zero data discrepancies reported, and the team quickly adapted to the new system. This highlighted my computer literacy, ability to analyse complex issues, and strong communication skills.
Working in a fast-paced environment has required me to manage fluctuating workloads with frequently changing priorities. For instance, during the end-of-year financial close, [Situation] our team was short-staffed, and the volume of invoices doubled, risking delays and supplier dissatisfaction. [Task] I needed to process all invoices promptly while ensuring accuracy and team efficiency. [Action] I analysed the workload to prioritise critical tasks, reorganised the team’s responsibilities, and implemented a real-time tracking system. I maintained open lines of communication with team members and suppliers, providing updates and managing expectations. [Result] All invoices were processed ahead of deadlines, and supplier relationships remained strong. This experience demonstrated my strong organisational skills, ability to work both independently and collaboratively under pressure, and proficiency in communicating effectively and solving complex problems.
I pride myself on my capacity to remain calm and maintain logical thought processes in stressful situations. This resilience allows me to make sound decisions and effectively solve problems, even when under pressure. My experience has enhanced my ability to understand, interpret, and analyse complex issues, ensuring that I can provide accurate and timely responses.
Although I do not currently hold a First Aid Certificate, I am committed to obtaining one in the coming months to meet the requirements of the role. I am also confident in my typing abilities, possessing touch typing skills of over 30 words per minute with an accuracy exceeding 98%, which I am prepared to validate as part of the recruitment process.
The opportunity to transition into a role that offers both job security in a permanent full-time position and the appeal of rostered shift work greatly excites me. The chance to be the reassuring voice for those in need aligns with my desire to contribute positively to the community.
I am enthusiastic about the prospect of joining NSW Ambulance and contributing to your mission of providing outstanding emergency medical care.
Thank you for considering my application. I look forward to the opportunity to discuss my suitability for the role further.
Yours sincerely,
[Your Name]
Preparing for the NSW Ambulance Dispatcher Interview
If your application is successful, congratulations! You’re one step closer to starting a rewarding career with NSW Ambulance. The next phase typically involves an interview where you’ll have the opportunity to showcase your skills and suitability for the role.
To prepare effectively, we recommend utilising the NSW Public Service Commission’s Capability Application Tool. This resource offers a range of example interview questions aligned with the capabilities required for the role.
Interview Preparation Tips:
- Understand the Role: Ensure you have a thorough understanding of the Emergency Medical Dispatcher’s responsibilities and how they contribute to NSW Ambulance’s mission.
- Reflect on Your Experience: Be ready to provide specific examples from your past experiences that demonstrate your competencies, especially in areas like communication, problem-solving, and working under pressure.
- Practice Common Questions: Use the Capability Application Tool to practice responses to common behavioural and situational questions.
- Stay Informed: Keep abreast of any updates or news related to NSW Ambulance and emergency services to show your genuine interest and commitment.
Conclusion
Embarking on a career as an Emergency Medical Dispatcher with NSW Ambulance is not just about securing a job; it’s about making a significant impact on people’s lives every day. The role offers a blend of personal fulfilment, professional growth, and a supportive work environment.
Eager to submit your application? Under a time crunch? Don’t cut corners!
My coaching course can help. Let’s begin today to write applications that effectively address what hiring managers are looking for.
If you’re passionate about helping others and looking for a dynamic and rewarding career, we encourage you to apply. Should you be successful, please let us know—we’d love to celebrate your achievement!
