Introduction
The Customer Service Representative role at Service NSW helps people in Wellington access government services and resolve enquiries. It combines face-to-face service with inbound calls, often while navigating several systems. A useful application shows how you keep the interaction clear and friendly while getting the details right.
When deciding how to apply for Customer Service Representative, begin with examples of customer communication, careful transactions and adapting to a busy queue. The role requires a resume and cover letter that address your experience and the focus capabilities in the role description. Your examples should explain what you did when a customer’s enquiry needed more than a quick answer.
This is an onsite, part-time 12-month contract at Wellington Service Centre, a spoke site of Dubbo. The position-specific information describes Monday-to-Friday shifts of at least four hours. This free guide helps you prepare the application and check the practical conditions before the early closing time of 9:59 am on 14 September.
View the official job ad. Closes 14 September 2026 at 9:59 am.
Customer Service Representative – Wellington role snapshot
| Role | Customer Service Representative – Wellington |
| Organisation | Service NSW, Department of Customer Service |
| Location | Wellington Service Centre |
| Job reference | 598702 / req54164 |
| Employment | Part-time, 12-month contract, onsite attendance |
| Salary | SNSW Clerk Grade 3/4, starting annual salary $74,118 plus superannuation and leave loading; confirm the part-time payable amount |
| Closing date | 14 September 2026 at 9:59 am |
Official job ad and application. Closes 14 September 2026 at 9:59 am.
Application requirements
Submit a resume and a cover letter showing your relevant experience and how you meet the role description’s focus capabilities. Read that description before choosing examples so the letter addresses the capabilities actually being assessed.
- Resume
- Cover letter addressing relevant experience and the focus capabilities in the role description
No page limits are stated in the advertisement. We recommend a focused cover letter of up to two pages unless the application portal provides a different instruction.
Essential role requirements
You need to attend the Wellington workplace and meet the advertised shift requirements. Wellington operates within a hub-and-spoke model, where team members can be required to work between locations. The broader service information describes rotating rosters and a minimum of 20 hours per week for part-time staff; confirm the particular roster and weekly hours for this vacancy. Employment is subject to a satisfactory national criminal record check.
What to highlight
Use the official role description to identify the named focus capabilities. The practical evidence areas below come from the advertised work and help you choose examples to support that capability response.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Clear and helpful customer communication | Describe how you listened to an enquiry, clarified the need and explained the next step in language the customer understood. |
| Face-to-face and telephone service | Show how you maintained service quality while moving between a counter interaction and incoming calls. |
| Complex enquiries and attention to detail | Explain what you checked, how you resolved conflicting information and when you sought advice. |
| Computer systems and confidentiality | Name the types of systems you navigated and describe the checks you used to protect personal information. |
| Adaptability and teamwork | Use a busy-period example to show how you adjusted priorities, supported colleagues and kept customers informed. |
Example application structure
Build the cover letter around examples relevant to the role description’s focus capabilities. A focused two-page letter is our recommendation because the advertisement does not set a maximum. The outline below helps you organise your evidence before checking it against the actual capability names.
| Cover letter section | What to include |
|---|---|
| Opening | Identify Wellington and explain the customer-service experience you would bring to the centre. |
| Customer communication | Use one enquiry to demonstrate listening, clear explanations and appropriate problem solving. |
| Accuracy and systems | Explain how you handled information or transactions carefully while navigating the systems involved. |
| Adaptability and team contribution | Show how you responded to changing demands and supported a reliable frontline service. |
| Close | Confirm your interest in the onsite part-time role and check that your resume supports the experience described. |
Before you submit
Check the role description’s focus capabilities against the finished letter, confirm the roster is workable and review any extra application fields. The closing time is 9:59 am on 14 September 2026, so plan to submit ahead of that morning. Save the application confirmation after submission.
Choose examples that show the care behind a successful customer interaction. Team 3Thirty’s free application guidance can help you organise those details into a clear account of the problem, your actions and the outcome.
Free NSW Government cover-letter guidance
Return to the official job ad. Closes 14 September 2026 at 9:59 am.