Introduction
The General Administrative Support Officer role at NSW Police Force covers front-counter service, clerical work and support for court processes. Two ongoing full-time positions are available in the Brisbane Water Police District at Gosford. The work calls for someone who can move between tasks while keeping records and customer service dependable.
The key task when working out how to apply for General Administrative Support Officer is preparing two specific examples. One question examines how you adapt to a changing work environment; the other asks about computer applications, administration systems and deadlines. Your cover letter and resume should support those responses with a clear account of your relevant experience.
This free guide sets out the document limits and reproduces both target questions. Keep the application focused on the work requested and provide only the attachments the recruitment instructions ask for. Eligibility and security checks are separate from the examples you use to demonstrate your skills.
View the official job ad. Closes 20 September 2026.
General Administrative Support Officer role snapshot
| Role | General Administrative Support Officer |
| Organisation | NSW Police Force, Brisbane Water Police District |
| Location | Gosford |
| Job reference | 598374 |
| Employment | Two ongoing full-time positions |
| Salary | Clerk Grade 1/2, $78,000 to $84,799 per annum |
| Closing date | 20 September 2026 |
Official job ad and application. Closes 20 September 2026.
Application requirements
The application includes a cover letter, a current resume and two target-question responses. Each response should stand on its own and explain your actions in enough detail for the reader to assess them.
- Cover letter, maximum two pages
- Up-to-date resume
- Responses to two target questions, maximum 500 words per question, in the online text boxes or a separate document
Do not attach qualifications, certificates or other unrequested documentation. The instructions allow you to bring those if called for interview. No resume page limit is stated.
Essential role requirements
You must be an Australian citizen, an Australian permanent resident or a New Zealand citizen. Before commencement, the successful candidate must undergo a National Police criminal-history check and obtain and maintain the security clearance required by NSW Police Force.
What to highlight
The target questions provide a useful basis for choosing examples when preparing this application. The evidence areas below are practical recommendations grounded in the duties; they are not a substitute for the official role description’s focus capabilities.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Adaptability across front-counter and administration work | Describe a change in workload or task priorities, how you reassessed the situation and how you kept service reliable. |
| Computer applications and records management | Name the systems you used, the records you maintained and the checks that kept information accurate. |
| Organisation and deadlines | Explain how you tracked outstanding tasks, dealt with interruptions and completed time-sensitive work. |
| Professional customer service | Show how you clarified an enquiry, communicated respectfully and referred matters beyond your authority. |
| Confidentiality and sound judgement | Use an example of following access rules, checking information or escalating a sensitive issue appropriately. |
Example application structure
Prepare a cover letter alongside two separate target-question responses. The cover letter is limited to two pages and each question response to 500 words. The outline below keeps the overview distinct from the detailed examples requested in the questions.
| Cover letter section | What to include |
|---|---|
| Opening | Identify the Gosford role and give a brief overview of your administration and customer-service experience. |
| Relevant contribution | Explain how your records, communication and organisational skills would support the district’s daily work. |
| Supporting evidence | Refer briefly to relevant experience while reserving the detailed adaptability and systems examples for the target responses. |
| Eligibility and close | Confirm the applicable eligibility requirement and finish with a concise statement of your interest and suitability. |
Responses to the two target questions
| Question or criterion | How to approach your response |
|---|---|
| The General Administrative Support Officer role is multi-functional including front counter, administration and court process. Describe using an example what skills you bring that will ensure that you can adapt to the changing working environment. | Choose an occasion when priorities changed while service still had to continue. Explain how you assessed the new demands, reorganised tasks, communicated with others and checked the outcome. Connect the example to switching between counter, administrative and process work. |
| Can you provide an example of your experience using various computerised applications and administration systems including records management, to perform daily tasks and meet deadlines? | Identify the applications and records involved. Describe your workflow, accuracy checks and deadline tracking, including how you dealt with an error or competing task. Finish with the result and your own contribution. |
Before you submit
Count each response separately, check the cover letter is no longer than two pages and make sure the resume is current. Remove extra certificates or attachments that have not been requested. Submit through I Work for NSW by 20 September 2026 and check the deadline time displayed in the portal.
Use the questions as a final reading test: each response should directly answer what was asked and make your actions easy to follow. Team 3Thirty’s free guidance on structuring application examples can help you tighten the sequence while retaining the detail that makes your experience credible.
Free NSW Government cover-letter guidance
Return to the official job ad. Closes 20 September 2026.