Introduction
The Business Support Officer at the Department of Communities and Justice supports the Strategy, Innovation and Sustainability team in Parramatta. The work brings together administration, executive support and the everyday coordination that helps a team deliver its priorities. You will be maintaining information, organising meetings, following up actions and helping colleagues across Infrastructure and Assets.
For applicants considering how to apply for Business Support Officer, the main writing task is a cover letter of no more than two pages. It needs to explain how you organise competing work, keep information accurate and exercise judgement with enquiries. Your resume can then give the employment history and achievements that support those examples.
This is a useful opportunity for an administrator who enjoys making team operations run smoothly and improving inefficient processes. Choose examples that show the decisions behind your work, including what you checked, what you escalated and how you kept other people informed. Clear evidence of dependable support will help the panel understand how you would contribute.
View the official Business Support Officer vacancy.
Contents
- Role snapshot
- Application requirements
- Candidate evidence
- Example application structure
- Before you submit
- Role enquiries
Business Support Officer role snapshot
| Role | Business Support Officer |
| Organisation | Department of Communities and Justice |
| Location | Parramatta |
| Work type | Ongoing full time |
| Classification | Clerk Grade 5/6 |
| Salary | $102,936 to $113,579 a year, plus employer superannuation and annual leave loading |
| Closing date | 21 September 2026 at 11:59pm AEST |
| Reference | 86179-44421644 |
Application requirements for Business Support Officer
- Cover letter, maximum 2 pages, outlining how you meet the role requirements.
- Up-to-date resume, maximum 5 pages.
Build the letter around the requirements that recur across the work: accurate support, coordination, judgement and improvement. A long list of duties will use the available space quickly, so give a small number of developed examples with clear results. Review the role description before choosing the final examples.
Essential role requirements and conditions
The recruitment can also create a talent pool for future ongoing and temporary roles, valid for up to 18 months. Check the role description and application form for any additional eligibility or screening conditions relevant to your circumstances.
Candidate evidence for Business Support Officer
The following evidence areas reflect the advertised work and the qualities DCJ is seeking. They are practical application guidance rather than a separately verified focus-capability list.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Reliable support and competing priorities | Describe a busy period involving several deadlines. Explain how you assessed urgency, tracked tasks and delivered accurate work without losing follow-up actions. |
| Business systems and information accuracy | Use an example involving records, databases, travel or routine financial transactions. Show the checks you used and how colleagues could retrieve reliable information. |
| Meeting and stakeholder coordination | Explain how you prepared meeting material, coordinated participants and maintained an action list. Include your follow-up and the effect on team delivery. |
| Clear communication and sound judgement | Choose an enquiry that required you to clarify the issue, explain the next step and decide whether to escalate. Show how you maintained a constructive working relationship. |
| Initiative and practical improvement | Describe a process you improved, the problem it addressed and how you introduced the change. Give evidence of time saved, fewer errors or more consistent work. |
Example application structure for Business Support Officer
The cover letter should connect your experience to the team’s operational needs. Keep it to a maximum of two pages. The outline below helps you allocate space to the evidence that matters.
| Application section | What to include |
|---|---|
| Opening | Name the role and explain the relevant administrative or business-support experience you bring. |
| Accurate support and priorities | Develop your example of managing competing work, including your tracking and checking methods. |
| Coordination and judgement | Show how you organised people or information and handled enquiries or escalation. |
| Improvement | Explain one useful change you made and its effect on the team. |
| Closing | Confirm your interest in supporting Strategy, Innovation and Sustainability and your readiness to discuss the examples. |
What the panel will want to see in your examples
- A clear account of your own responsibility in a busy team.
- Practical controls for records and routine financial work.
- Follow-up that turns meeting decisions into completed actions.
- A measured approach to enquiries and escalation.
- An improvement with a specific operational benefit.
Before you submit
- Check the letter is no longer than 2 pages and the resume no longer than 5.
- Make the Parramatta role and reference 86179 easy to identify.
- Use examples that cover coordination, accuracy and judgement.
- Submit before 11:59pm AEST on 21 September 2026.
Role enquiries
Joan Catacutan, joan.catacutan@dcj.nsw.gov.au, 0455 794 799.
Help with your Business Support Officer application
If your letter is becoming a list of tasks, use the NSW Government cover letter template to organise the strongest examples. Team 3Thirty can also help you work through the application requirements and evidence you want to develop.
Visit Team 3Thirty application support to see how we can help you prepare.
Check the current vacancy instructions before submitting.